Factory-Trained Service. Every Stage. Every Manufacturer.
Dive equipment only works as well as it is maintained. Tom’s has been servicing dive equipment since 1982, with factory-trained technicians who work on all major manufacturers to manufacturer specifications. Whether you are bringing in a regulator for its annual service or shipping gear from out of state, we treat every piece of equipment as if we are going to dive on it ourselves.
We service equipment for Austin divers as well as government agencies and dive professionals throughout the region. Bring your gear in or ship it to us at 5909 Burnet Rd, Austin TX 78757.
Equipment Service at a Glance
| Turnaround | Most regulators serviced within 1 to 2 weeks. Turnaround varies by volume and parts availability. We will contact you with an accurate estimate when your gear is received. |
| Pricing | Flat rate per stage, regardless of time required. All service is performed to manufacturer specifications. You will receive a quote before any work begins on items brought in for diagnosis. |
| Parts | All servicing uses manufacturer-approved annual service kits and OEM parts. No third-party substitutions. |
| Shipping | We accept equipment via UPS and FedEx. Contact us for the shipping form and instructions. (512) 451-3425 |
| Government & agency | We service equipment for the Navy, Coast Guard, Fire Departments, Police Departments, and other state and federal agencies. |
| Brands serviced | Aqua Lung · Apeks · Atomic · Sherwood · Spare Air · Suunto · OTS · AGA · Whites |
What a Complete Regulator Service Includes
A complete regulator service is not a partial teardown. Every stage comes apart. Every part is cleaned, inspected, and reassembled with manufacturer-required components. Here is the full process:
- 1Complete disassembly of all stages, including console and gauges.
- 2Hot water soap bath on all parts.
- 3Ultrasonic cleaning of all metal parts.
- 4Air dried and reassembled using new manufacturer-required components from the annual service kit.
- 5Complete submersion in a water bath under 3,000 psi for a full leak test before return.
No time limits are set on service work. Each piece of equipment receives whatever time it requires to be completed properly.
We Service More Than Regulators
Buoyancy compensators
Inspection, bladder test, inflator and dump valve servicing, hose checks. We identify issues before they become problems in the water.
Electronics and instruments
Battery replacement, O-ring inspection, screen and housing inspection. We work on Suunto and major computer brands.
Fill station & visual inspection
Tom’s operates a certified air fill station for standard air and enriched air. Tanks can be visually inspected on-site.
Pre-trip equipment check
Heading out on a trip? Bring your gear in before you go. We will check hoses, O-rings, mouthpieces, and overall condition so you arrive ready to dive.
Post-Dive Care: Extending the Life of Your Equipment
Annual service keeps your equipment working at specification. What you do between services determines how long that lasts. A few minutes of care after each dive significantly extends equipment life and reduces repair frequency.
Fresh water rinse after every dive.
Rinse all stages with fresh water after every salt or freshwater dive. Never press the purge button while rinsing. Never soak with the dust cap off. Always store dry, never hanging from the hoses.
Rinse inside and out.
Rinse the exterior and cycle fresh water through the BCD bladder via the inflator mechanism. Use the dump valves to drain completely. A commercial BCD cleaner like BC Life extends bladder life significantly.
Rinse and air dry.
Rinse thoroughly with fresh water. Never put a wetsuit in a washing machine or dryer. If odor persists, use a commercial wetsuit cleaner like Sink the Stink. Store hanging or flat, not folded.
Never garage or attic storage in Texas.
Texas heat degrades rubber, O-rings, and bladder materials rapidly. Store all equipment indoors, out of direct sunlight, at room temperature. This applies year-round, not just in summer.
Shipping Your Equipment to Us
We regularly accept equipment for service via UPS and FedEx from customers throughout the region, including government agencies, dive professionals, and individual divers who do not have a qualified service center nearby.
To ship equipment for service: call us at (512) 451-3425 or email sales@tomsscuba.com to discuss what you are sending, receive a shipping form, and get an initial estimate. Ship to:
Tom’s Dive & Swim · 5909 Burnet Road · Austin, TX 78757
Once received, we will inspect the equipment, confirm the service scope and flat-rate cost, and proceed when you approve. Return shipping is billed at cost.
In 1982, Tom’s opened as a full-service dive shop. That has never changed. Equipment service is not an add-on at Tom’s: it is a core part of what we do. Every piece of equipment that leaves our shop has been serviced to manufacturer specifications, tested under pressure, and inspected by a technician who treats it as if they are going to dive on it.
Manufacturer-certified technicians.
Our technicians are factory trained for all major manufacturers we service. That means correct parts, correct procedures, and no guesswork about what goes back inside your regulator.
Flat rate. However long it takes.
We charge a flat rate per service, regardless of time. There is no incentive to rush. Each piece of equipment gets whatever time it needs to be done correctly.
Four decades of Austin dive service.
Tom’s has been the service shop for Austin divers, government dive teams, and dive professionals since 1982. That kind of reputation is built one properly serviced regulator at a time.
Air and enriched air on-site.
Tom’s operates a certified fill station for standard air and enriched air (Nitrox). Bring your tanks in for analysis and fills. We can also visually inspect cylinders on-site.
Frequently Asked Questions
Most manufacturers recommend annual service for regulators that are used regularly, or once every two years for regulators used less frequently. If your regulator has been sitting unused for more than two years, service it before your next dive regardless of the calendar. When in doubt, bring it in: we will inspect it and give you an honest assessment of whether it needs service.
No appointment is needed for drop-off. Bring your gear in during shop hours and we will take it in, assess what needs to be done, and follow up with a quote before work begins. If you have a specific deadline, let us know at drop-off and we will do our best to accommodate it.
We will contact you when service is complete. For shipped equipment, we return ship as soon as service and payment are confirmed. If you have a trip coming up, let us know the date and we will prioritize accordingly.
Call us at (512) 451-3425 and describe what you have. We may be able to service it, recommend a qualified technician, or at minimum inspect it and give you an honest assessment.
Bring It In or Ship It to Us.
Open Monday to Friday 10 a.m. to 6:30 p.m., Saturday 10 a.m. to 5 p.m. No appointment needed for drop-off. Call to discuss shipping.