Customer Service
Everything you need to know about how we ship your order, how sales tax applies, and what happens if an item is on back order. Looking for our return policy instead? Visit Returns & Exchanges.
Turnaround, Carriers & Tracking
| Turnaround | Most orders ship within 48 hours, Monday to Friday, 10 a.m. to 6 p.m., unless otherwise stated. |
| Carriers | We use FedEx, UPS, and USPS to deliver orders. |
| Order Tracking | Once a tracking number is provided by the shipping carrier, we update your order with that information. |
| Shipping Rates | Rates are based on your location and the weight of your item(s). You will see all shipping charges before final checkout. |
| Back Orders | If any item is not available to ship immediately, we will contact you with approximate shipment dates. Available items ship right away, and back ordered items ship free of charge once available. |
How Sales Tax Applies to Your Order
Sales tax of 8.25% is charged for orders shipped in Texas and for store pickup. We are required by law to collect sales tax on orders shipped in Texas.
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the internet or by other remote means. Many states require purchasers to file a sales or use tax return at the end of the year reporting all taxable purchases that were not taxed, and to pay tax on those purchases. Details on how to file these returns can be found at the website of your respective taxing authority.
Visit Our Returns & Exchanges Page
Full details on our 30 day return window, how to request a Return Authorization number, and where to mail your item are on our dedicated Returns & Exchanges page.